Legal

Terms of Service

Last updated: 26 May 2026

These Terms apply when you use Forza Horizon 6 Accounts Shop, create an account, place an order, contact support, use the client area, buy or redeem account credit, buy or redeem a gift card, or use any related service. By registering, logging in, placing an order, or using the website, you agree to these Terms.

These Terms are intended to be read together with our Privacy Policy, refund/cancellation wording shown at checkout, package descriptions, order notes, and any written support messages relating to your order.

These Terms are governed by the laws of Scotland. The Scottish courts will have jurisdiction unless your mandatory consumer rights say otherwise.

Trader information

This website is operated by GingerDev.

Contact: support through the client dashboard or hello@gingerdev.host.

If you are buying as a consumer, your statutory rights are not affected.

Consumer rights

If you are a consumer, you have legal rights under UK consumer law. Nothing in these Terms excludes, limits, or restricts rights that cannot legally be excluded, limited, or restricted.

Where applicable, services must be performed with reasonable care and skill, and digital content must meet the standards required by law, including being as described. If any part of these Terms conflicts with a mandatory legal right that applies to you, that legal right will take priority and the rest of these Terms will continue to apply as far as legally permitted.

1. Who can use this website

  • You must be at least 13 years old to create an account or use this website.
  • You must provide your real date of birth when asked.
  • Your date of birth is locked once submitted and cannot be changed from the client area.
  • If you are under 18, you should only use this website with permission from a parent or guardian and with a payment method you are authorised to use.

2. Your account

  • You are responsible for your customer account, login details, email address, Discord login, order notes, support messages, and any information you submit.
  • You must keep your login details secure and tell us quickly if you think your account has been accessed without permission.
  • You may only create and use one customer account unless we give written permission.
  • You must not allow another person to use your customer account to bypass a ban, payment check, discount restriction, or account limit.
  • We may block, suspend, or ban accounts that appear to be duplicate, abusive, fraudulent, linked to payment bypass attempts, or in breach of these Terms.

3. Customer account and authorisation

  • You must only submit account details, usernames, gamertags, platform IDs, or related information for accounts you own or are authorised to use.
  • You must not submit another person’s account or information without permission.
  • You are responsible for any consequences caused by incorrect, incomplete, unauthorised, outdated, misleading, or delayed information you provide.
  • You must not send recovery codes, two-factor backup codes, payment card details, identity documents, or unnecessary sensitive information in order notes or support messages.

4. Orders and payment

  • Prices, discounts, optional add-ons, taxes if applicable, and order totals are calculated by our server.
  • Editing page code, browser tools, JavaScript, hidden fields, URLs, or requests does not change the amount owed.
  • Orders are not started until payment is received and verified, unless we expressly agree otherwise.
  • If an order remains unpaid, cancelled, disputed, reversed, or flagged by Stripe, a bank, or our fraud checks, we may pause or cancel it.
  • We may refuse or cancel orders that appear fraudulent, abusive, incorrectly priced due to a clear technical error, linked to duplicate accounts, or otherwise in breach of these Terms.

5. Service description

Our services are manually fulfilled digital/account-related services. Package descriptions explain what is included. Unless a package description expressly states otherwise, screenshots, examples, icons, and marketing copy are illustrative only.

  • You must provide accurate order information.
  • You must respond to support requests where needed.
  • You must check package details, platform compatibility, delivery notes, and any optional add-ons before ordering.
  • We may make reasonable substitutions or adjustments where a package description allows flexibility or where a requested option is unavailable, unsafe, or unsuitable.

6. Delivery and fulfilment

  • Delivery means the ordered service has been completed, made available, credited, issued, or marked as fulfilled in your client area or order record.
  • Estimated delivery times are not guaranteed unless we expressly state otherwise in writing.
  • Delays may occur because of queue size, platform issues, incorrect customer information, failed verification, lack of customer response, payment checks, maintenance, staff availability, or circumstances outside our reasonable control.
  • If we need information from you and you do not respond, the order may be paused until you reply.
  • If your own actions, account settings, platform restrictions, missing access, incorrect details, or lack of response prevent completion, we may treat the order as delayed, paused, or completed to the extent we have reasonably performed the service.

7. Immediate processing, cancellation, and digital/service supply

At checkout, you may be asked to expressly request immediate processing before any cancellation period has ended. If you give that request, you ask us to begin work straight away.

  • For services, you understand that once the service has been fully performed, cancellation rights may be lost to the extent allowed by law.
  • For digital content or digitally supplied account-related work, you understand that beginning supply may affect cancellation rights where the law allows this and where the required consent or acknowledgement has been given.
  • If we have already started work and you later cancel where cancellation is legally available, you may still be responsible for paying for work already performed where permitted by law.
  • These Terms do not exclude statutory remedies that cannot be excluded, including remedies where a service is not performed with reasonable care and skill or is not as described.

8. Refunds

Your legal cancellation and consumer rights, if any, are not removed by this policy. Separately, we offer a goodwill refund policy of 7 days from the date of payment where the order has not been delivered, completed, made available, credited, issued, or substantially fulfilled.

  1. Refund requests must be made through support.
  2. You must include your order reference and the reason for the request.
  3. Approved refunds are returned to the original payment method where possible.
  4. Stripe, bank, card provider, or account-credit processing times may vary.

Once your order has been delivered, completed, made available, credited, issued, or substantially fulfilled, refunds are not offered unless required by law.

We may refuse refunds where the issue was caused by incorrect customer information, unauthorised account submission, breach of these Terms, duplicate accounts, chargebacks, payment disputes, abuse, fraud, or third-party platform enforcement outside our control.

9. Gift cards and account credit

  • Gift cards and account credit are not cash, bank deposits, or electronic money.
  • They cannot be withdrawn, transferred for cash, or redeemed outside this website.
  • Gift card purchases are non-refundable once issued, displayed, emailed, redeemed, or made available, unless required by law.
  • Account credit may only be used for eligible purchases on this website.
  • We may refuse, suspend, reverse, or remove gift cards or account credit obtained through fraud, payment disputes, chargebacks, duplicate accounts, technical errors, or breach of these Terms.

10. Discounts and promotions

  • Discounts and promotion codes only apply where the checkout page says they apply.
  • Some codes may apply to the package only, and some may also apply to optional setup services.
  • Discord discounts, if available, are applied automatically where eligible.
  • Promotions may have limits, expiry dates, minimum spends, excluded products, account restrictions, or one-use rules.
  • We may refuse, cancel, or remove a discount if it is expired, abused, used on a duplicate account, used contrary to its terms, stacked where stacking is not allowed, or applied due to a technical error.

11. Payment disputes and chargebacks

If you have a problem with an order, contact support first so we can investigate. If you open a payment dispute or chargeback, we may suspend fulfilment, restrict the related customer account, pause related orders, and provide order records, messages, delivery evidence, IP/device/payment references, and other relevant information to Stripe, payment providers, banks, card networks, advisers, or dispute handlers.

Chargebacks, payment disputes, fraud, duplicate accounts, abuse, or breach of these Terms may result in account suspension and loss of access to services.

12. Acceptable use

You must not:

  • abuse, threaten, harass, or deliberately waste the time of website staff;
  • attack, scan, exploit, scrape, overload, reverse engineer, or interfere with our systems;
  • attempt to bypass payment, alter prices, manipulate totals, or misuse account credit;
  • access another user’s account;
  • impersonate another person;
  • create duplicate accounts;
  • misuse discounts, referrals, gift cards, account credit, or promotions;
  • spam support or submit misleading support requests;
  • submit unlawful, harmful, or unauthorised content; or
  • use the service for unlawful activity.

We may restrict, suspend, or ban accounts that breach these Terms, create risk for the website, abuse staff, submit false information, or trigger anti-fraud/multi-account checks.

13. Account bans and protected accounts

  • If your customer account is banned, you may not create another account to bypass the ban.
  • We may use account, device, IP, browser, Discord, payment, gift card, account-credit, and order signals to detect ban evasion and duplicate accounts.
  • Some protected accounts, such as super staff accounts, may have additional restrictions that prevent other staff from modifying them.

14. Third-party services and platform risk

Payments are handled by Stripe. Discord login and Discord server checks are provided by Discord. Third-party platforms, games, payment providers, banks, card networks, email providers, hosting providers, anti-fraud providers, and related services are outside our control.

Using our service could or may result in action being taken against your Microsoft, Xbox, game, console, PC, or related platform accounts. This may include:

  • warnings;
  • restrictions;
  • suspension;
  • account bans;
  • progress resets or removals;
  • balance, item, achievement, or access removal; or
  • hardware ID bans.

A hardware ID ban, also known as a HWID ban, is when a platform blocks a device or hardware identifier rather than only blocking an account. This can stop the same console, PC, or device from accessing the platform or game even if you create or use a different account.

You accept this risk when using the service. We cannot guarantee that a third-party platform will not restrict, suspend, ban, reset, remove progress, remove balances/items, or otherwise take action against any account or device.

Unless a package description expressly states otherwise, we do not guarantee any specific long-term account status, platform outcome, continued access, matchmaking access, online access, progress retention, balance retention, item retention, achievement retention, or absence of enforcement action by third-party platforms.

15. No affiliation

Forza Horizon 6 Accounts Shop is independent and is not affiliated with, endorsed by, authorised by, or sponsored by Microsoft, Xbox, Turn 10 Studios, Playground Games, Discord, Stripe, or any game/platform owner unless expressly stated otherwise.

All third-party brand names, logos, game titles, product names, platform names, and trademarks shown or mentioned on this website remain the property of their respective owners. This includes Forza, Forza Horizon, Xbox, Microsoft, and any related logos or brand assets. We do not own, claim ownership of, or claim exclusive rights to those marks, logos, or brand assets. Any use is for identification, descriptive, compatibility, or context purposes only and does not imply affiliation, approval, sponsorship, or endorsement.

16. Availability and changes

We may update, pause, withdraw, replace, or change the website, services, prices, packages, features, delivery methods, checkout flow, support processes, and these Terms from time to time. The version shown on this page applies when you use the website or place an order. Continued use after changes means you accept the updated Terms.

We are not responsible for temporary downtime, maintenance, failed third-party integrations, hosting issues, payment-provider issues, or events outside our reasonable control.

17. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and statutory rights that cannot be excluded or restricted.

Subject to the above, and as far as legally permitted, we are not responsible for:

  • losses caused by incorrect, incomplete, unauthorised, misleading, outdated, or delayed information supplied by you;
  • third-party platform enforcement, restrictions, bans, resets, removals, or HWID bans;
  • payment provider delays, declines, holds, checks, disputes, or account restrictions;
  • unauthorised account access caused by your failure to keep login details secure;
  • losses caused by breach of another platform’s terms or enforcement policies;
  • business losses, loss of profit, loss of revenue, loss of opportunity, loss of goodwill, or indirect/consequential losses; or
  • delays caused by events outside our reasonable control.

If you are a consumer, these limitations apply only as far as consumer law allows.

18. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be treated as changed or removed only to the minimum extent needed. The remaining parts will continue to apply.

19. Complaints and contact

For questions, complaints, refunds, or account issues, contact support through your client dashboard or email hello@gingerdev.host.

If you have a complaint, include your order reference, a description of the issue, any relevant screenshots or messages, and the outcome you want. We will review the complaint and respond within a reasonable time.